We always appreciate hearing from our customers. Mackin’s is proud to say that we are able to maintain over 95% customer satisfaction based on impartial third party surveys of each customer we service. Read our reviews, or click the button below to leave a review of your own.
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I had my Outback repaired after it was rear ended in a hit and run. Steve kept me informed of the process and the Mackins crew did a great job on the repairs. Excellent service, I highly recommend them.
We are extremely particular when it comes to our vehicles. The repair and service we received when we brought my car in greatly exceeded my expectations. My car looked and drove great and my car was clean inside and out. The process was simple, they kept us informed throughout and my car was done quickly. I very much appreciate the work that they did and would highly recommend Mackin's Autobody if you want the job done right!
Daryl Dyer helped me today and I really appreciate the kind service!! My experience was awesome! Thank you!!!
Professional. Quick. Fantastic work. Couldn't be happier with the repairs to my vehicle, and was astonished at the uncomparable turn around time... it was sparkling both inside and out. They will beat the competition in price as well as service!
Thank you, Mackins, for your amazing customer service and fantastic body work! Someone ran into my parked car and I needed to get it repaired. Mackin's did a phenomenal job and made everything so smooth to drop off and pick up; including getting a rental. I would definitely bring my car back as will recommend you to anyone who needs body work!!!
We just picked our car up from the Rockwood location. They did an awesome job and it was done quicker than expected, plus it was shining!!!!
Just picked up my car at the 38th and Broadway location. Very happy with the whole experience.
Auto body shops generally have a negative (deserved) reputation. I initially found my way here via Yelp/Angie's list recommendations and was satisfied with the process: estimate, timeliness and quality of work, overall customer service.The second time I needed work done I referenced nextdoor.com. Most recommend Si's Auto Body on Glisan, but they were too far out on appointments. Mackin's was the second-most referred, so I went with them. Their estimate was lower and their facility was larger and much more professional. However, they were so busy to the point the front desk staff seemed stressed out.I almost used them for a third job (a small bumper indentation, see photo), but the estimator gave me the impression that this was too small of a job and just flippantly quoted "about $800."They will ask if you're paying out of pocket or going through insurance, but why should it matter?In the end, we were satisfied with their work.
I have been to this location and the one in Kenton, and they are both amazing. They dealt with the insurance company and the car rental place, all I had to do was show up, sign some stuff, and drop off my keys. When I got my car back (which did take a while but they had to special order and paint the part) it was clean and detailed. They even found my water bottle that I thought I had lost. God knows where that thing was. If you ever have the misfortune of needing body work, I highly recommend these guys.
OUTSTANDING Customer Service and great care of your car. They are so helpful. Really appreciate Dave Johnson for his help and advice. I tell everyone about them since they can be trusted to take such good care of your car.