- Q: Do you provide a written warranty?
- A: Yes. All our repairs come with a written lifetime guarantee protecting your vehicle against any defect in materials or workmanship. Stop by one of our locations for details.
- Q: Can my insurance company require I use their recommended shop?
- A: No. Oregon and Washington laws prohibit insurance companies from forcing customers to use a particular repair facility.
- Q: Do you provide free rental or loaner cars?
- A: While we don’t provide free cars, we’ll have Enterprise Rent-A-Car bring a car to you. In many cases, the expense of your rental may be covered by the insurance company.
- Q: Can we return rental cars at the body shop?
- A: Absolutely. Both Enterprise and Hertz will pick up the car from our facility.
- Q: Will my car look the same as it did before the accident?
- A: Yes. Our trained professionals will restore your vehicle to pre-loss condition.
- Q: Do you use aftermarket parts?
- A: Yes. Many insurance companies require that aftermarket and reconditioned parts be used when available. Most major carriers even include this provision in their policy documentation. Keep in mind that we always fully warrant all our work and use only quality parts and materials.
- Q: How long will it take?
- A: Every repair is different, but many repairs can be completed within a week. A detailed estimate will enable us to give you a better estimate of when your car will be done. Please keep in mind that heavily damaged vehicles may take significantly longer to fix.
- Q: Do I need an appointment?
- A: No. Our stores are open from 7:30 AM – 6 PM Monday-Friday and you can drop in anytime for a free estimate.
- Q: How long does an estimate take?
- A: Estimates usually take 15-30 minutes to complete. We have plenty of space for you to sit and enjoy refreshments while you wait. If you’re in a big hurry, we’ll be happy to FAX or e-mail your estimate to you.